Not an emergency service. If you are in crisis call 999, NHS 111 (option 2) or Samaritans on 116 123.
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Suitability

Is telepsychiatry right for me?

Video consultations suit most adults with common mental health difficulties. This checklist helps you decide – and shows when another route is safer.

A good fit if…

  • You are 18 or over and in the UK
  • You want a private specialist assessment without a GP referral
  • You have depression, anxiety, suspected adult ADHD, OCD, PTSD or similar difficulties
  • You want a second opinion or a review of your current medication
  • Travelling to a clinic is hard because of work, caring, disability, distance or anxiety
  • You can find a private space and a reasonable internet connection
Book a consultation

Choose another service if…

  • You are in crisis or at immediate risk – call 999, NHS 111 (option 2) or go to A&E
  • You are under 18
  • You need a medico-legal, court or benefits assessment report
  • You are acutely unwell with psychosis or mania and need urgent in-person care
  • You cannot talk privately, even using headphones or a parked car
Need help now? Call 999 in an emergency, NHS 111 for urgent mental health support, or Samaritans free on 116 123, day or night.
In more detail

A short self-check

The lists above are about eligibility. This one is about circumstances, which is where most people get stuck. Notice which column you keep landing in.

Video is likely to suit you ifConsider face-to-face or local NHS care if
You can hold a 60-minute conversation without being interruptedYour day cannot reliably yield an uninterrupted hour
Your main questions are about diagnosis, medication or a second opinionWhat you mainly need is a course of therapy
Your physical health is settled and your GP has your recordsYour physical health is complicated and likely to need examining
You have a device you control and a connection that holds upYour only device is shared, borrowed or monitored by someone else
You are willing for a summary to go to your GPYou are not registered with a GP anywhere
You can talk about difficult things to a screenBeing on camera itself is distressing enough to derail the conversation
You want to choose the psychiatrist rather than the nearest clinicYou are already open to an NHS specialist team who hold your care
You can arrange blood pressure or blood tests locally if askedGetting to any local appointment is not realistic right now

A mixed result is normal and does not rule anything out. Landing repeatedly in the right-hand column is worth taking seriously.

Who tends to get the most out of it

Some groups gain more from video than average, usually for unglamorous logistical reasons.

  • People whose time is not their own. Shift workers, parents of young children and those caring for a relative can often use an existing gap in the day, which travel at both ends destroys.
  • People a long way from a specialist. Rural addresses, islands and small towns rarely have a private psychiatrist nearby. Video removes distance from the choice entirely.
  • People for whom leaving the house is the symptom. With agoraphobia, severe social anxiety, panic or post-traumatic symptoms, the journey to a clinic can be the hardest part of treatment, and skipping it removes a genuine barrier rather than a minor inconvenience.
  • Autistic adults and people sensitive to environments. A familiar room, known lighting and no waiting area make a long assessment easier to get through.
  • People who would rather not be seen. In a small community, or in a profession where mental health still carries a cost, there is no waiting room to sit in.

Questions to ask yourself about privacy at home

Privacy is the commonest practical reason a video appointment goes badly, and it is easy to overestimate. Work through these honestly before you book.

  • Who else will be in the building at that time, and will they know you are in a medical appointment rather than a work call?
  • Can you be heard through the door, and would headphones fix that or only half of it?
  • Are you prepared for someone to walk in while you are describing the worst thing that has happened to you?
  • Is the device yours, and does anyone else see its notifications, browser history or email?
  • Will a letter or a text about the appointment arrive somewhere another person reads?
  • Is there anyone whose reaction you are managing, or who controls your access to money, phone or transport? If so, say so during the appointment. It changes what is safe to plan.

If no private hour exists at home, there are workarounds such as a parked car or a booked room, and keeping your video consultation private goes through them. If none work, that is a real reason to choose in-person care rather than something to push through.

A psychiatrist will tell you if something else suits you better

Saying that video is not the right route is part of the job. The GMC expects a doctor who cannot assess or prescribe safely at a distance to move to a face-to-face appointment instead, and an honest service will sometimes conclude at the end of an hour that what you need is a therapy pathway, an NHS specialist team, a physical health investigation first, or an urgent local service today.

That outcome is not a wasted appointment. A clear written opinion about what kind of care you need, and why, is often what unlocks the next step with your GP. See conditions for what is and is not covered, what telepsychiatry is for the limits of the method, and the FAQ for common questions.

Still unsure?

Common worries about video appointments

"I'm not good with technology."

If you can make a video call to family, you can join a consultation. You're sent a link; there is nothing complicated to set up.

"Will the psychiatrist really get a sense of me?"

Psychiatric assessment is mostly careful conversation and observation, both of which work well on video. Reviews have found diagnoses made this way to be reliable.

"What if someone overhears?"

Use headphones, pick a time when you're alone, or join from a parked car. You can pause if someone walks in.

"Can I still get medication?"

Yes, where it is clinically appropriate and safe. See fees for what's included.

Ready to talk to a psychiatrist?

Book a secure video consultation with Happy Clinic. No referral needed, and appointments are often available within a few days.